TERMS OF WEBSITE USE
Terms of conditions
TERMS OF WEBSITE USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of website use
Other applicable terms
· Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about us
is a site operated by Mandarin Works is owned by Seymour Maitland Limited ("We"). We are registered in England and Wales under company number 11594582.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
[Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.]
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use, our site; or
· use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation; or
· any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. [If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.]
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Rights you licence
When you upload or post content to our site, you grant the following licenses:
· A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and
· A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.
We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact email@example.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
To contact us, please email firstname.lastname@example.org.
Thank you for visiting our site.
TERMS OF SERVICE
Committed to Excellence
1.1 Unless otherwise expressly specified in writing, Seymour Maitland (hereinafter referred to as “the Company”), herein trading under the name of “Mandarin Works”, any offer made by the Company to a particular client or to the world at large, any services offered and provided, any content provided by the Company either on its website, www.mandarinworks.co.uk, hereinafter referred to as “the Website” or elsewhere, whether paid for or free of charge, and any resulting contractual relationships between the Company and anyone who issues instructions as stipulated in sections 2.2 (hereinafter referred to as “the Client”) shall be governed by the following conditions of service (hereinafter referred to as “the Terms of Service”).
2. License to Use the Website
2.1 The Company gives permission to the User/Client to, exclusively for their personal use, freely browse the Website, view, download or print any contents of it, inclusive of, but not limited to, any documents available free of charge, such as free of charge newsletter, E-books or other files.
2.2 Unless the Client issues written instructions to the Company to state to the contrary, no other party is entitled to issue instructions to the Company on behalf of the Client.
In this Agreement the following words shall have the following meanings:
The “Company”/”We”/”Us”: Seymour Maitland Limited, a company established under the laws of United Kingdom, its owners, partners, employees and affiliates.
The “User”/”you”/”your”/”yours”: Anybody who visits the website belonging to the Company, www.mandarinworks.co.uk, downloads its contents, contacts the Company via the contact form, the chat embedded on the Website or over the phone, or performs any other action that the Company deems as exclusively informative.
The “Client”/”you”/”your”/”yours”: Anybody who makes any purchase, payment to or contracts a Service with the Company.
The “Agreement”: the current version of these Terms of Service.
4. Provision of services
4.1 The Company specialises in providing information concerning the process of exporting goods to Asia. The Company acts as an independent third party at all times. All information is delivered to the Client via e-mail and/or is available for consultation and/or download from the “My Account” section.
4.2 Any services provided by the Company (hereinafter referred to as “the Services”/”the Service”), whether paid for or free of charge, the nature of which is exclusively informative, are inclusive of, but not limited to: providing information on certification requirements, providing general guidance and advice concerning selling, marketing, product pricing, cost calculation, exporting goods and shipping goods to Asia, training your staff and/or setting up sellers account on Asian websites.
For consulting and research, the company will be paid £850, for compliance the price is £750, marketing is £750 and assistance with shipping is £250.
The company can offer a monthly marketing package starting from £495. Local influencers, SEO, marketing and targeted advertising will be used.
Comprehensive tailored market research project done for your business. We provide a full range of market research services, from branding, understanding your customers, pricing strategy while tailoring the service to the client. The cost to the client will depend on the time and resources used on the project and agreed before start of work.
The Company provides a service of matching Users/Clients with relevant agencies and consultants (from now on also called third party service providers). The specific payment and order terms are decided by the service provider and the User/Client.
4.3 The Services might be elements composed together and offered by the Company in consulting services, research, marketing, compliance and shipping.
4.4 The information provided as a service by the Company to the Client is derived from the results of research the Company performs using third party sources, whether online or physical. The Company shall not be held liable for any information that is incorrect or deemed to be incorrect, as further stipulated in section 11.
4.5 The Company will put its best endeavours to provide the Services using reasonable care and skill and will do so in accordance with the express and specific instructions of the Client and standard commercial practices of the Company.
4.6 The Company may perform the Services for or on behalf of legal persons, such as, but with no limitation to, private individuals and entities (hereinafter referred to as the “Client”), whether private, public or governmental, who issue instructions to the Company.
4.7 The Company reserves the right to delegate the performance of all or part of its services to an agent or subcontractor at any time and the Client hereby authorities the Company to disclose all information necessary for the performance of such services to such agent or subcontractor.
4.8 The Company reserves the right to add the email address, provided by the Client at the moment of payment, to a “client mailing list”. The main purpose of this mailing list is to send some emails that explain how to use our services, inform the Client about the new offers and services offered by the Company, and ask the Client to fill in a satisfaction survey. Response to the survey by the Client is discretionary. Also, the Client my opt out from the clients mailing list at any time, just by clicking to the “Unsubscribe” link that is provided in every email.
4.9 The Client acknowledges that the performance of the Service may be delayed due to third parties communication delays, holidays in the respective country of the Service performance or other external causes. The Client also acknowledges that the Company has no control over such events and as such shall not be held liable for any loss resulting from the delay. The Company shall make its best endeavours to inform the Client if any such occurrence takes place.
4.10 The Client understands and acknowledges that the documents available from the “My Account” section, such as downloadable documents (generally referred to as the “Documents”) as well as the “Consulting Services” purchased, which are delivered by email, should be saved by the Client onto a more durable means of storage, such as but not limited to, a hard drive, as the Company does not have any obligation to provide the Client with any backup of the Documents and disclaims all liability for any loss or damage resulting from a loss of the Documents in the “My Account” section after they had been provided. The Company discourages the Client to upload documents containing personal data in case of data loss resulting from an external event.
4.11 All paying services offered by the Company are only available in English language.
5. User Account
5.1 In order to be able to use the Service, a User must create an account by registering on the Website (the “User Account”). By creating the User Account, the User agrees to provide information requested for the Company to be able to provide the Service. The User shall be responsible at all times for the data and information they provide or submit on the Website.
5.2 No User Account may be created on behalf of another person or business entity.
5.3 The User’s password and username (the “Login Details”) are personal and non-transferable. The username is generated automatically based on the e-mail address given by the User. The use of the Service by a User identified by their Login Details will be considered to have been performed by the User who, in any case, will be responsible for said use. In any case, any action Users perform on the Website after having been identified with their Login Details will be deemed to have been accepted by the User.
5.4 After logging in onto the Website with his Login Details, the User may send inquiries and/or upload documents in order to require online consulting. The Company takes no responsibility for the storage of such a inquiries and uploaded documents; thus, the User is the only responsible for the backup of his inquiries and uploaded documents.
6. Discount vouchers and coupon codes
6.1 The User/Client may receive discount vouchers or coupon codes from Us. These discount vouchers or coupon codes may occasionally be used against purchasing services from a third party service provider.
6.2 The User/Client understands and agrees that a discount voucher or coupon code might not be accepted by the relevant third party. The Company does not take any responsibility nor shall be held liable should such a discount voucher or coupon code not be accepted.
7. Obligations of the Company
7.1 The Company reserves the right to accept or decline any request for the Services or any other service, as the Company deems appropriate according to its general business practices.
7.2 Along with the above the Company shall not be compelled to agree to perform any service, accept a request or reply to an offer. The company shall not be held liable for rejecting to perform any of the above, whether or not it falls out of the scope of the activities generally performed by the Company.
7.3 The Company will put its best endeavours to provide the Client with the requested Service, in a professional and timely manner, as long as such service is deemed appropriate by the Company and has been accepted by the Company prior to the commencement of the Service performance, as per section 4.
8. Obligations of the Client
8.1 The Client undertakes to provide the Company with sufficient instructions and, if necessary, any type of information or documents, or access to such materials, that is required for the Company to perform the service. This obligation is extended throughout the duration of the service performance until the full completion of the service by the Company.
8.2 Along with the above, the Client undertakes to provide the Company with any documents that reﬂect the Client’s engagement with any third parties should such parties act as an agent or a subcontractor of the Client.
9.1 All payment for any Services are to be made using the payment method specified on the Website, which might be, but is not limited to, PayPal, debit or credit card. Before the Service is purchased the Client will be informed of the price of the Consulting Service, they are willing to purchase.
For consulting and research, the company will be paid £850, for compliance the price is £750, marketing is £750 and assistance with shipping is £250.
The company can offer a monthly marketing package starting from £495. Local influencers, SEO, marketing and targeted advertising will be used.
A comprehensive consulting service will vary depending on the work needed and will be agreed before start of work.
The company will be open for commission-based work.
9.2 The Client undertakes to make the full payment for Services prior to the commencement of the service performance, upon booking the Service via the Website (or via Paypal invoice, or bank transfer).
9.3 For services provided by third party service providers, the specific payment and order terms are decided by the service provider and the User/Client. Also, in this case the User/Client shall pay directly the third-party service provider.
10. Cancellation and Refunds
10.1 Subsequently unused or allegedly incorrect information, unused consulting service or any other element of any of the Services or any other service provided and delivered to the Client by the Company shall not be subject to any refund. The Company shall not refund any fees made in respect of the Services after the payment has been made to the Company unless the Company fails to deliver the Service.
10.2 The specified delivery deadline may be postponed in case the Client provided insufficient information regarding a product, quantity, market, or any other related information.
10.3 The specified delivery deadline may be postponed in case the Company requests additional information regarding a product, quantity, market, or any other related information.
10.4 The specified delivery deadline may be postponed in case government organizations, test laboratories or other third-party companies don’t deliver all the required information on time to the Company.
11. Limitation of Liability and Indemnification
11.1 The Company is an entity providing services of exclusively informative nature. The Company shall not be held liable at any time for any information that is, or is deemed to be, false, incorrect, erroneous, misleading, ambiguous, incomplete, outdated or modified.
11.2 The Company performs the Services using third party sources and services, including, but without limitation, to data provided online. The Company shall not be held liable for any incorrect information which is provided by any third party company, their affiliate or any of their sources, whether direct or indirect, or any incorrect, erroneous, incomplete, misleading, ambiguous or outdated verification provided to the Company by any third party.
11.3 The Company is neither an insurer nor a guarantor and does not intend to provide services in such capacity at any time and therefore disclaims all liability in such capacity. It is a sole responsibility of the Client seeking a guarantee to obtain insurance the Client deems appropriate with a third party of their choice, should the Client wish to ensure more protection. The Company shall not be held liable for any loss or damage resulting from the Client failing to obtain appropriate insurance. The Company does not have any related entities providing insurance coverage and shall not be expected to provide such service at any time. The Company shall not be held liable for any type of information provided by third party insurers.
11.4 The Services provided by the Company shall be distinguished from any other service the User/Client seeks from any third parties. The Company is not an agent of any third-party company and shall not be held liable for any loss, damage, injury or death resulting from any interaction the User/Client may have with any third parties. The Company also disclaims all liability in cases where any buyer or agency or selling platform fails to provide the User/Client with any payment for the exported goods or otherwise acts in bad faith. This liability disclaimer extends to cases where the User/Client chooses to rely upon the information provided by the Company.
11.5 The Company provides information on product certification requirements, labelling requirements, product safety standards as well as product pricing, cost calculation, shipping option, customs and shipping procedures and other topics related to the general due diligence process. All this information is frequently subject to change.
Also, certification requirements, labelling requirements, safety standards, customs and shipping procedures are often subject to interpretation by the relevant authorities. Thus, the Company shall not be held liable for any incorrect, erroneous, misleading, ambiguous, incomplete, outdated, or modified requirements.
11.6 The Client acknowledges that compliance requirements are often ambiguous and subject to interpretation by local courts or custom officials and do not represent, in any case, an insurance that the goods will be accepted into the country where the Client intend to export the goods.
11.7 The Company might recommend third party service providers to the User/Client. Under any circumstance this information should be fully relied upon by the User/Client while engaging in any business relationship with the third party service providers. Further, the Company does not offer any kind of insurance or compensation, due to losses caused by third party service providers or any other party that may be involved in the business process.
11.8 The Company offers online customer support to the Client. This online customer support forms part of the exclusively informative services and should be regarded as such. At no time shall the Company be held liable for any advice or suggestion it provides to the Client resulting in any loss or damage. The Client shall be solely responsible for the manner it employs the advice given into their business activities and practices.
11.9 The opinions expressed on the Website and its contents, such as, but without limitation to, blog articles, webinars, videos, e-courses, downloadable documents, newsletter and reports provided by the Company to you, is exclusively informative. These contents are not indication of any facts, users or clients and shall not be regarded as such. Along with that, regardless of the Company’s best endeavours to keep the Website up to date, the Company does not warrant that the contents of the Website and information available is comprehensive and updated. The User / Client shall be solely responsible for their actions and results arising out of these actions, such as, but not limited to, any type of damage, loss, injury, civil or criminal liability.
11.10 The Company offers the Client (and the User that subscribe to our newsletter) downloadable files which the Company authorizes you to copy, adapt and modify according to your commercial needs, as set forth in clause 12.2. These files are template documents, which the Company offers to you when you use our paid Services. You shall be solely responsible for any loss, damage or dissatisfaction arising out of the usage of these template documents, as the Company disclaims all liability. You hereby agree and by downloading such files you understand that the templates are mere examples of documentation which might assist you with the conduct of your business. The Company discourages you to use these templates without any modifications made by you or your legal representative in order to adapt to your commercial activities, and disclaims all liability with regard to the legality and validity of them in the legal system of which rules you adhere to. You hereby agree that you will hold the Company harmless at any time with relation to these documents as at no time shall the Company be held liable or asked for compensation, for any conflict, misunderstanding or dispute arising between two or more parties using any template document provided by the Company.
11.11 The pages of the Website and its contents might contain hyperlinks redirecting the User/ Client to third party websites. The purpose of these links is to guarantee more comprehensive guidance to the User / Client. Notwithstanding that, these third-party websites are not by any means controlled by the Company, that shall bear no responsibility or be held liable for the content provided on and activities occurring at these sites. You shall use third party website information, resources or paid-for content at your own risk and be solely responsible for any loss or damage arising out of these actions, as the Company disclaims all liability.
11.12 The Client shall guarantee, hold harmless and indemnify the Company and its ofﬁcers, employees, agents or subcontractors against all claims (actual or threatened) by any third party for loss, damage or expense of whatsoever nature including all legal expenses and related costs and howsoever arising relating to the performance, purported performance or non-performance, of any Services.
12. Intellectual Property
12.1 The contents of the Website and the downloadable ﬁles provided thereon are protected by international copyright (www.DMCA.com). The User shall, at no time, republish, copy, adapt, create derivative works from or otherwise distribute the contents of the Website, the underlying source code or any elements of the design, unless it is otherwise, expressly and in writing, authorized by the Company, which reserves all rights to the Website and its contents.
12.2 The Company hereby expressly authorizes the Client (or the User) to download, copy and adapt any downloadable file that is offered on the Website (either free of charge or paid) in order to provide you with a better quality service. The Company shall not be held liable for any loss or damage arising out of usage of such documents, as set forth in clause 11.10.
12.3 The User/Client shall refrain from any unauthorized use of the Website, copying of the content, infringing trademarks and any other intellectual property rights.
13.1 The User/Client who experiences a problem with the Service provided by the Company should raise the matter directly to the Company.
13.2 The Company will put its best endeavours, but is at no time obliged to, resolve the matter in question to the satisfaction of the User/Client.
15. Choice of Law, Jurisdiction and Dispute Resolution
15.1 The Agreement is construed and shall be governed by the Law of the UK. Disputes between the parties arising out of the Agreement or in connection to the Services shall be submitted to the exclusive jurisdiction of the courts of UK.
15.2 In the event of any claim, immediate notice must be given to the Company (via the contact form or by email) within seven (7) working days following the discovery of the facts or within thirty days as per date of delivery of the Report.
16. Modifications of the Agreement
The Agreement is subject to modification and review at any time. In case of any discrepancies with any other or past versions of the Agreement, the current version, publicly available on the Website, shall prevail.
website to learn more, and get in touch with any questions.